Terms and Conditions

Please read these Terms and Conditions carefully as they will form a contract between you and us; Your acceptance is agreed upon from the moment you sign our Hosting Agreement, Website Design Agreement, Website development Agreement, SEO Agreement, Or Support Agreement.
We have kept these Terms and Conditions brief, easy to understand, and straightforward. If you have any questions, please do not hesitate to Contact us.
Terminology:
You ('The Client')
Us (Axonaio, starting now referred to as 'the Company)
The Project is the body of work that is being undertaken, usually consisting of several
Connected parts, such as consultation, Graphic design, Website Design, website development, SEO, and hosting.
What do both parties agree to?
The Client agrees to:
Provide the Company, within a reasonable timescale, everything you requested to complete the Project, including Text, images, and other information.
Provide the Company with Text and images in the format as stated below (see Photographs and images)
Review the Company's work, provide feedback, and sign off Approval on time.
Make every effort to adhere to all agreed deadlines.
Please adhere to the payment schedule on our prices page or agree separately for bespoke work.
Advise, in advance, of any confidential information to be presented by Email, written, or Verbally, between both parties. Also, this should be marked as 'confidential' in the Subject of the Email or clearly on any written documents.
Provide a minimum of one month's notice in writing or by Email should you wish to cancel any contract.
The Company agrees to:
Carry out services in a professional and timely manner.
Please make every effort to adhere to any deadlines agreed upon between you and us
Make a reasonable number of revisions to the design, layout, colors, etc., until you are satisfied with the design concept or both parties feel an agreement is likely to be reached, but up to two significant revisions. Additional revisions or design Work outside the scope of the Project will be charged separately.
Endeavor to complete requested website revisions or updates within 48 hours, Wherever possible. Revision entitlement per month is dependent on your support Package – out on our prices page
Maintain up-to-date skills and knowledge through regular training and research.
Contact you before the end of the first 12-month period to discuss the various options for continuing website maintenance, support, and hosting.
Website Design :
All websites are developed to work primarily across all major browsers and platforms, including other devices such as mobile phones and touchpads. However, the Company Cannot guarantee complete and long-term compatibility across every major browser, Platform, or handheld device due to updates/upgrades by their respective vendors.
The Company cannot ensure compatibility with old or redundant browser software.
Database, Application, and E-Commerce Development:
Axonaio cannot take responsibility for any losses incurred using any software created for the Client. While every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the Client in ensuring that all software is functioning correctly before use.
Where applications or sites are developed on servers not provided by Axonaio, the Client is expected to provide or seek any information, additional software, support, or cooperation about the server required for the application to be correctly developed. Where large applications are to be developed, the Client must provide a suitable testing environment that is identical to the final production environment.
The Client is expected to thoroughly test any application or programming relating to a site developed by Axonaio before being made generally available for use. Where "bugs," errors, or other issues are found after the site is live, Axonaio will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
SEO:
Axonaio cannot take responsibility for any losses incurred using any software created for the Client. While every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the Client in ensuring that all software is functioning correctly before use.
Where applications or sites are developed on servers not provided by Axonaio, the Client is expected to provide or seek any information, additional software, support, or cooperation on the server required for the application to be correctly developed. Where large applications are to be developed, the Client must provide a suitable testing environment that is identical to the final production environment.
The Client is expected to thoroughly test any application or programming relating to a site developed by Axonaio before being made generally available for use. Where "bugs," errors, or other issues are found after the site is live, Axonaio will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in brief.
Axonaio will provide some recommendations at the end of the gap analysis Stage. All input provided needs to be incorporated to get indexed.
Should there be more than 40 Man Hours of development effort involved as Part of This service, Axonaio would bill the customer on a time and material basis.
Axonaio would need FTP Access for the current site of the customer.
Search engine optimization will only refer to organic growth and will take a Minimum of 4- 6 weeks to implement.
Search engine Marketing would bring more immediate results, should the customer require it. This is an entirely different activity to SEO and is not related to the Sub activities connected to SEO.
Axonaio does not guarantee immediate results or top positions in less than six months.
Only if the following web recommendations are accepted will there be a positive impact on the SEO activities. Failure to comply with even some of them would mean improper indexing, and next web would not be responsible, should this be the case.
Service taxes, if any, would be extra.
A 60-day advance notice is required for the termination of the contract.
Terms of Payment
Invoices will be raised based on the agreed payment schedules highlighted earlier
All payments are to be made at the beginning of every month.
The Company must receive any information (content) requested within 3-4 Business days to stay on schedule.
It is essential that the Company have FTP access to your hosting server and that they are willing to resolve any server problems promptly.
The Company must have access to any web statistics software for your Website, your Google campaign, etc.
We cannot guarantee a definite number of hits per day. However, We are confident you will see a dramatic increase in your online marketing efforts, but you may have to be patient; results only happen the day after the Website is complete.
Prompt payment is required according to the schedule.
If the Project is in progress and then canceled, the funds paid up until that time are Non-refundable.
No web applications or scripting are included in this Project. If you wish To receive these services, they must be discussed separately.
Force Majeure: As applicable for the Software Industry.
The above costs do not include the cost of travel, boarding, and lodging incurred during the system study, design, and implementation phases. These Expenses will be charged to the Client on expenses incurred, if any.
The costs do not include the hardware costs and also do not include the fees of The backend databases/software that will have to be purchased to support the development
This project cost will consist of the following web services for up to 6 months from the start Date. After that time, you can continue to improve your online marketing program via My services at a rate determined at that time or terminate them. The Website Will start producing results within 5-6 months of finalization, and full results will be realized in 6-9 months.
Payments and Contract Lengths:
All payment schedules can be found on our prices page or will be agreed upon separately for bespoke work.
The Company has the right to charge the Client up to 85% of the total web development Costs should the Client cancel the website agreement after the design concepts have been agreed upon but before the Website goes live. The charge's scale will depend on what stage the Project is at when the cancellation takes place.
Once the site goes live, any early cancellation of your standing order during the first 12 Months will be deemed a break in the contract. In this case, you would be liable for the balance of the agreement to be paid with immediate effect plus an admin fee (The Admin fee covers the time taken to discover the cancellation, generate an invoice, and Posting)
Alterations to standing order mandates to reflect new or changed contracts are the Client's Sole responsibility. Overpayments to the Company due to not Updating a standing order mandate will not be reimbursed to the Client. Underpayments or missed payments, however, shall be backdated to the point at which the underpayment or missed payment was discovered. The Client shall be responsible for bringing their account up to date within a reasonable period.
Contract lengths are usually 12 months unless agreed beforehand between the Clients And the Company. The Company requires a minimum of 30 days notice to cancel a Support or hosting contract.
Photographs and Images:
Any images or photographs you supply should be in digital format, usually smaller than 1024x768 pixels, with a suitable resolution that will allow them to be resized and used on screen. Traditional paper photographs requiring scanning are acceptable. However, additional costs may be incurred due to the time spent on scanning and retouching the images. This depends entirely on the Project and the number of images involved.
Any pictures the Company is asked to obtain from third-party photographers or stock photography will be charged as an additional cost.
The Client guarantees that any elements of Text, graphics, photos, designs, Trademarks, or other artwork furnished to the Company for inclusion in their Website, or Other design, are owned by the Client or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend the Company and its subcontractors from any liability (including Solicitors fees and court costs), any claim or suit, threatened or actual, Arising from the use of such elements furnished by the Client.
The Company may request evidence of ownership or permissions.
The Copyright:
After the initial 12-month period, the Copyright is automatically assigned as follows:
The Client will own, or have express permission to use, the text files, images, graphics, and any visual elements, video, or sound bites, that you may have sent to us to use in connection with the Project.
The Company will maintain copies of all the files connected with your Project. If you require a disc copy of all the files in connection with your Project, then The Company will be happy to supply this. We maintain copies of the website files for a reasonable time (usually at least one year). If you are hosting with us, files are maintained locally and on external servers.
The Copyright to the markup, CSS files, and other code that we may have used for you or specific images that the Company may have supplied or for you are licensed. To you in connection with this web design project, and will be licensed solely to the Domain name on which the website files reside. If you own the domain name, then you Own the Copyright.
At the bottom of the website page(s) after payment has been completed. Usually, it will say Copyright and the name of your business or Company. The Company does, however, Reserve the right as the Company responsible for the design and Development to Place a small and unobtrusive link at the bottom of your Website, thereby not hindering Or distracting from your Website design.
As the design company, the Company also reserves the right to display and link to your Completed Project as Part of our portfolio and to write about the Project on other websites, in magazines or articles, books, and written or digital publications of any design and source. Please inform us in advance of the Website going live if you DO NOT want Us to add your site to our portfolio of work.
Hosting:
To ensure superior levels of reliability and performance, all our Client's websites are hosted on a high-speed, state-of-the-art managed dedicated server which utilizes a Guaranteed minimum uptime service availability level of 99.95%. Details of the exact specifications of our servers are freely available to all our clients and will be given upon request.
Liability:
The Company will only be held liable for any missed launch date or deadline if the Client has been late in supplying materials or has approved or signed off work on time at any stage.
Confidentiality:
The Company adheres to all national and EU data protection, data transfer, data Retention, and confidentiality regulations and permanently stores data securely sent to us within our security policy.
General:
A website will not launch until a standing order, or BACS payment has been set up Unless a special agreement has been reached in advance.
Additional costs for extra features and different design costs not covered by our standard packages will be agreed upon and invoiced before the Website goes live. See For a list of charges.
Suppose the Client needs to respond to the Company's Request to discuss or choose ongoing support options. In that case, the Client will automatically be placed on what the Company feels is the most appropriate support package.
A small admin fee is payable for switching the Client to another hosting provider.
Hosting-only clients will be charged at our standard hourly rate for any further changes or updates to their Website.
There may be an additional fee for any design changes requested after the initial Agreed design has been signed off.
The Company is not responsible for writing or inputting any text copy unless the Client has specified this.
If you are hosting the Website elsewhere, the Company cannot guarantee that the Website is fully compatible with all hosting provider's server operating systems, especially any contact forms, database-driven websites, etc.
If the Website is to be hosted elsewhere, you will still pay the same monthly fee as agreed.
The Company does not offer any technical support for any other website hosting Company that you may choose (if you elect not to host the Website with us).
The Company cannot guarantee that the functions contained within any web page (or Part of your Website design) will always be error-free. Therefore, the Company will not be liable in any way whatsoever to you for any third-party damages, including lost profits, lost savings, or other incidental, consequential, or special damages arising out of the operation of or inability to operate this Website and any other web pages, even if you have advised us of the possibilities of such damages.
Suppose any provision of this agreement shall be unlawful, void, or unenforceable. In that case, that provision shall be deemed severable from this agreement. It shall not affect the validity and enforceability of any remaining provisions. Just the same as a fine, you cannot transfer this contract to anyone else without our consent or permission.
This contract remains in force and need not be renewed.
Although the Company has tried to keep this contract language simple, the intentions are serious. The contract is a legal document under the exclusive jurisdiction of Law and Courts.
Changes to these Terms and Conditions:
Axonaio reserves the right to add, delete, or modify any provision of these Terms And Conditions at any time without notice. Failure to receive notification of a change does not make those changes invalid.
Payment for services
Payment: At the start of the development process for your company website, you need to pay us 50% of the total development costs. The remaining balance of 50% Will be given upon the completion of the Website. We will start the development immediately upon receiving the initial payment.
Mode of Payment: The Client can give us their payment directly or use the following bank information to pay for any services we offer.
Bank Name ‐ ICICI bank
Account Name: Axonaio Technologies Pvt Ltd,
A/C Number: 192605001471
ICICI Bank (APCAR Garden Asansol),
IFSC CODE : ICIC0001926
After the payment, please send us the scan copy of the deposit slip through Email or call the phone number listed below to inform and notify us.
Email Us: hello@axonaio.com
Mobile: +91 8250699517
Payment Gateway
We are using Atom payment gateway Clients can use their credit card, debit card, and internet banking. Option to pay online or invoice-based payment.
Service Charges.
As per Indian government regulations, some of the payment requires service tax. The Client will be informed by mail of such charges.
Online payments
All payments of Axonaio invoices using the online payment facilities are subject to the following conditions.
When you complete the online payment form, funds will be deducted from your cards, Debit card account in the selected currency.
Due to the way transactions are processed by the external banking sites, there may be delays of 1-3 days in updating your payment in Axonaio's records.
Payments are deposited to the Axonaio bank account.
Online payments are secure:
Payments will be processed directly by the Payment Gateway.
Credit card numbers are protected with a high level of encryption.
Axonaio does not have access to your credit card details.
Confirmation:
If successful, we will confirm that your payment was completed.
If unsuccessful, we will advise that your payment has failed. Axonaio will not be recommended why an amount has failed. Therefore, you should contact your bank.
If your payment fails, please use one of the other payment methods described on your invoice to pay your invoice. Please arrange an alternative payment method promptly to ensure continuous use of Axonaio services and Internet resources.
Axonaio will confirm your payment details via Email.
By using Axonaio's online payment facilities, you agree to all applicable Axonaio policies relating to your Internet resources.
All information you provide on the credit card payment facility forms will be handled following the Axonaio privacy statement.
Axonaio's Terms and Conditions for online payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions at the time of the transaction.
Cancellation & Refund Policy.
Note*: There will not be any refund to the Client in case of any cancellation of the services.
If the work is not started after the payment, the Client will get a 50% refund for the cancellation of the services.
Delivery timeline
The standard service delivery is three days or as per the agreed proposal.